Privacy Policy
Your trust is the foundation of Noiré Sol. When you share your personal information with us, we treat it with the highest level of care — in line with the General Data Protection Regulation (GDPR) as enforced in the Netherlands.
This privacy policy explains what data we collect, how we use it, and the rights you have over your information.
Last updated: June 2025
1. What personal data do we collect?
When you place an order or contact us, we collect only the details we need to fulfill your request:
- Full name
- Delivery and billing address
- Email address
- Phone number (optional)
- Payment method (processed securely by our payment provider)
We use this data to process and deliver your order, manage customer service communication, and ensure smooth transactions.
2. Newsletter
You can subscribe to our newsletter to receive updates and offers. We only add your email address to our list if you give us explicit permission.
Every email we send includes a clear unsubscribe link. We don’t send marketing emails without consent.
3. Customer account
If you choose to create an account with us, your personal details and order history are securely stored. This allows for easier checkout, order tracking, and customer support.
Your account data is not shared with third parties unless necessary to fulfill your order (e.g., delivery partners) or if we are legally required to do so.
In case of suspected fraud or abuse, we may disclose relevant data to the appropriate Dutch authorities.
4. Cookies & Tracking Technologies
We use cookies to offer a smoother shopping experience. These may include:
- Session cookies – remember your login and shopping cart
- Google Analytics – help us understand how our site is used (anonymous data)
- Hotjar – provides insights into website usability (anonymous)
- Cart recovery cookies – help remind you of unpurchased items
- Facebook Pixel – shows relevant products via social media ads
You can adjust your cookie settings in your browser. These cookies do not collect sensitive personal information unless you choose to share it.
5. Third-party services
Some features on our site, such as Instagram or Facebook buttons, may collect data if you interact with them. Please review their privacy policies before using those services.
6. Data security
We apply strict technical and organizational measures to protect your data against misuse, loss, or unauthorized access. Only staff members who need your data for customer service, logistics, or compliance have access.
7. Your rights under Dutch & EU law
Under the GDPR, you have the right to:
- Access your personal data
- Request correction or updates
- Request deletion of your data (except where legal retention is required)
- Transfer your data to another provider (data portability)
- Object to data processing based on legitimate interest
- Withdraw consent for direct marketing or profiling at any time
To exercise your rights, email us at NoireSolJewelry@gmail.com.
We will respond within the legal timeframe.
8. Marketing & SMS messages
If you opt in to receive SMS updates, you consent to receiving recurring promotional messages at the phone number you provided. Message and data rates may apply.
To stop receiving texts, reply with STOP, CANCEL, or UNSUBSCRIBE.
Unsubscribing by any other means (such as emailing us) may not be processed correctly.
9. Data retention
We retain your data only as long as necessary to fulfill legal and operational purposes. For example, we are required under Dutch tax law to keep transaction data for 7 years. If you’ve made a purchase, certain information may remain in our records for accounting and fraud-prevention purposes.
10. Changes to this policy
We may update this Privacy Policy in the future. Changes will always be published on this page, and major updates will be communicated to you directly.
11. Contact us
If you have any questions about your data, or would like to exercise any of your rights, please contact us at:
📩 NoireSolJewelry@gmail.com
We’re here to help.